Some of the emails that we send out are actually sent by the Arbiter system. These emails come from firstname.lastname@example.org . If you try to respond to one of these messages, your email will go to an unmonitored account at Arbiter and not to me. I will never see it.
One typical scenario where this happens frequently involves notices of new game assignments. Those notices come from email@example.com . Referees with a problem assignment often respond to these notices expecting to alert me to the problem and to be removed from the game assignment. When they get no response, they send another email to firstname.lastname@example.org and again get no response. Several days after the first email when the problem game is still on their schedule, these referees angrily contact me through my real email or text message asking why I haven’t removed them from the game. See the problem? A worse case scenario is that the referee doesn’t follow up at all. They just assume the problem will be taken care of. They are then shocked to find out they were marked as a No Show on their assignment and won’t be receiving future assignments as a result. Don’t let this happen to you.
Please, if you need to contact me, use the following email address:
I usually respond or take action within a few hours of receiving your message. If I haven’t, check the email address you sent the message to and contact me again or use an alternative method like a text or Slack. Don’t wait and don’t assume and make the problem worse.